Policies

Deposit

To guarantee your reservation, a deposit equal to one-half of the stay or a minimum of one night is required by credit card when the reservation is made.

Cancellations

Every guest reservation is important to us and cancellations have a definite impact on the operation of our small enterprise.

Cancellations must be made by telephone, at least 1 day prior to your reservation date, to be refunded minus a $25 transaction fee.

A 5-day cancellation notice is required for multiple room bookings, whole house bookings and for holidays and special events. Early departure is considered a cancellation.

Check In/Out

Check-in is preferred 4:00-6:00 pm, check-out is 12:00 pm noon. If necessary, special arrangements may be considered directly with the innkeeper.

General Policies

For the comfort of our guests, Riverside Gables maintains a smoke-free environment. A $250 charge will be incurred if guests smoke on the property.

Guest pets are not permitted. However, there is an animal boarding facility called Cleveland Bed & Biscuit, 4 miles down the road. Their phone is (216) 400-7150, and they are located at 18200 Brookpark Rd., Cleveland, OH.

Out of courtesy for our guests, only children over the age of 10 are permitted. Other considerations with whole-house bookings may be made.